Congratulations on
your purchase! Sleeptime is committed to providing exceptional product
durability and quality so that you can ensure you don’t loose any valuable
sleep worrying about your purchase.
This guarantee outlines gives your specific legal rights, which can also vary slightly depending on local legislation.
The Platinum Series
adjustable bed
Here at Sleeptime,
we’re proud to offer an industry leading 10 year guarantee on all of our
Platinum series adjustable beds.
The guarantee covers
the initial purchaser only, please keep a copy of the receipt and delivery
confirmation, you will need this in the un-likely even of a claim. Without a
copy of your receipt, we reserve the right to reject any claim under this
guarantee.
The guarantee starts
on the date of delivery and is valid for a period of 10 years from that date.
The guarantee covers
all of the Platinum series adjustable beds that were purchased new directly
from Sleeptime or its authorized distributors and are defective due to faulty
workmanship or materials.
Sleeptime guarantees
that, At Sleeptime’s option, they will repair or replace the
Sleeptime adjustable bed. The guarantee is non-transferable and is for the
original purchaser only. Sleeptime undertake no other responsibility or
guarantee, either express or implied guarantees of fitness for a specific
purpose.
The guarantee is valid
to individuals who purchase the Platinum series adjustable bed for personal
consumer use only.
The guarantee no longer applies after any resale, whether it be new or used.
The Sleeptime mattress
(excluding playful pets range)
Here at Sleeptime,
we’re proud to offer an industry leading 10 year guarantee on all of our
mattresses (excluding playfulpets range)
The guarantee covers
the initial purchaser only, please keep a copy of the receipt and delivery
confirmation, you will need this in the un-likely even of a claim. Without a
copy of your receipt, we reserve the right to reject any claim under this
guarantee.
The guarantee starts
on the date of delivery and is valid for a period of 10 years from that date.
The guarantee covers
all mattresses that were purchased new directly from Sleeptime or
its authorized distributors and are defective due to faulty workmanship or
materials.
Sleeptime guarantees
that, At Sleeptime’s option, they will repair or replace the
Sleeptime mattress. The guarantee is non-transferable and is for the original
purchaser only. Sleeptime undertake no other responsibility or guarantee,
either express or implied guarantees of fitness for a specific purpose.
The guarantee is valid
to individuals who purchase the mattress for personal consumer use
only.
The guarantee no
longer applies after any resale, whether it be new or used.
During normal, proper
use, this guarantee shall apply only if a) there is a visible indentation
greater then one inch compared to the surrounding mattress area after the
mattress has recovered fully from load. B) The materials of the mattress split,
crack or fail during normal use or operation or during normal
handling. This indentation must be large enough to be considered a
body impression and only applies to the mattress, and not the mattress cover.
The mattress must still be in the original mattress cover provided with the
original purchase.
The mattress cover
will be guaranteed from faulty workmanship or materials and is not covered
against normal wear and tear of everyday use, spillage or stains. The zippered
cover is guaranteed for a period of 2 years from purchase against faults in
material or workmanship. Sleeptime reserve the right to replace covers with the
same or different colour or material or to repair the cover. The purchaser is
responsible for the to or from transportation of the cover in the
un-likely event of a claim.
The guarantee extends
to state that the mattress must only be used on a flat, firm foundation that is
manufactured professionally for the sole purpose of supporting mattresses or
sleeping, and that had 5 supporting legs, including a centre support. Sleeptime
may ask that the purchaser provide proof that the foundation is meets those
requirements.
Please note that the
guarantee will not apply if Sleeptime reasonably deem the mattress or
foundation has been damaged, abused or neglected.
In the interest of health and safety for those required to handle or dispose of the mattress, Sleeptime reserve the right to refuse to inspect the product to be covered by guarantee. In this instance, Sleeptime reserve the right to refuse guarantee coverage.
The Sleeptime pillows
Here at Sleeptime,
we’re proud to offer an industry leading 2 year guarantee on all of pillows
The guarantee covers
the initial purchaser only, please keep a copy of the receipt and delivery
confirmation, you will need this in the un-likely even of a claim. Without a
copy of your receipt, we reserve the right to reject any claim under this
guarantee.
The guarantee starts
on the date of purchase or delivery and is valid for a period of 2 years from
that date.
The guarantee covers
all pillows that were purchased new directly from Sleeptime or its authorized
distributors and are defective due to faulty workmanship or materials.
Sleeptime guarantees
that, At Sleeptime’s option, they will repair or replace the
Sleeptime pillow. The guarantee is non-transferable and is for the original
purchaser only. Sleeptime undertake no other responsibility or guarantee,
either express or implied guarantees of fitness for a specific purpose.
The guarantee is valid
to individuals who purchase the pillow for personal consumer use
only.
The guarantee no
longer applies after any resale, whether it be new or used.
Please note that the
guarantee will not apply if Sleeptime reasonably deem the pillow or mattress
has been damaged, abused or neglected.
In the interest of health and safety for those required to handle or dispose of the pillow, Sleeptime reserve the right to refuse to inspect the product to be covered by guarantee. In this instance, Sleeptime reserve the right to refuse guarantee coverage.
The PlayfulPets by
Sleeptime range
Here at Sleeptime,
we’re proud to offer an industry leading 2 year guarantee on all of our
playfulpets by Sleeptime range of pet beds
The guarantee covers
the initial purchaser only, please keep a copy of the receipt and delivery
confirmation, you will need this in the un-likely even of a claim. Without a
copy of your receipt, we reserve the right to reject any claim under this
guarantee.
The guarantee starts
on the date of delivery or purchase and is valid for a period of 2 years from
that date.
The guarantee covers
all pet beds that were purchased new directly from Sleeptime or its
authorized distributors and are defective due to faulty workmanship or
materials.
Sleeptime guarantees
that, At Sleeptime’s option, they will repair or replace the pet
bed. The guarantee is non-transferable and is for the original purchaser only.
Sleeptime undertake no other responsibility or guarantee, either express or
implied guarantees of fitness for a specific purpose.
The guarantee is valid
to individuals who purchase the mattress for personal consumer use
only.
The guarantee no
longer applies after any resale, whether it be new or used.
Sleeptime reserves the
right to replace covers with the same or different colour or material or to
repair the cover. The purchaser is responsible for the to or from
transportation of the cover in the un-likely event of a claim.
The guarantee extends
to state that the pet bed must only be used on a flat, firm foundation that.
Please note that the
guarantee will not apply if Sleeptime reasonably deem the mattress or
foundation has been damaged, abused or neglected.
In the interest of health and safety for those required to handle or dispose of the mattress, Sleeptime reserve the right to refuse to inspect the product to be covered by guarantee. In this instance, Sleeptime reserve the right to refuse guarantee coverage.
Sleeptime Bamboo Sheets & Weighted blankets.
Here at Sleeptime,
we’re proud to offer an industry leading 2 year guarantee on all of bamboo
sheet sets.
The guarantee covers
the initial purchaser only, please keep a copy of the receipt and delivery
confirmation, you will need this in the un-likely even of a claim. Without a
copy of your receipt, we reserve the right to reject any claim under this
guarantee.
The guarantee starts
on the date of purchase or delivery and is valid for a period of 2 years from
that date.
The guarantee covers
all sheets sets that were purchased new directly from Sleeptime or its
authorized distributors and are defective due to faulty workmanship or
materials.
Sleeptime guarantees
that, At Sleeptime’s option, they will repair or replace the
product. The guarantee is non-transferable and is for the original purchaser
only. Sleeptime undertake no other responsibility or guarantee, either express
or implied guarantees of fitness for a specific purpose.
The guarantee is valid
to individuals who purchase the sheets for personal consumer use
only.
The guarantee no
longer applies after any resale, whether it be new or used.
Please note that the
guarantee will not apply if Sleeptime reasonably deem sheets has been damaged,
abused or neglected.
In the interest of health and safety for those required to handle or dispose of the pillow, Sleeptime reserve the right to refuse to inspect the product to be covered by guarantee. In this instance, Sleeptime reserve the right to refuse guarantee coverage.
Cancelling an order.
Once you’ve placed your order, no alterations or
cancellations can be made unless in accordance with our Sleeptime guarantee
If you’ve mistakenly put in the incorrect shipping
details, please contact us immediately at info@sleeptime.co.nz.
How do I return or exchange something?
To return or exchange an item, please email us a copy of
your original purchase receipt, and the reason of return to info@sleeptime.co.nz,
Please put “Product return:” in the subject line.
Please remember to include your best contact number so
one of our friendly team members can contact you to arrange collection.
Please note that any returns of products not covered
under our guarantee, or if you require an exchange due a reason other than
warranty, you may be required to arrange
shipping, at your own expense.
Once you’ve spoken with our friendly team, and they’ve given you your return code, Please ship these items to, ensuring the return code is clearly written on the packaging with your sender information.
Sleeptime Pty Ltd
Unit 31,16 Bernera Rd
Prestons NSW 2170
T: 1800 753 378
E. info@sleeptime.co.nz
AFTERPAY / ZIPPAY
If you choose to return a product due to a change of
mind, you are only eligible for a store credit. Store credit will only last 12
months from the date of issue.
You’re only eligible for a full refund via afterpay /
zippay if the product is faulty, damaged or is not as described. While waiting
for your return to be processed please ensure you continue to make your
payments.
Security Checks
You may be required to verify your account or personal
information to ensure your card is not being used without your prior consent.
Information is shared freely with New South Wales Police if we believe any fraudulent or suspicious activity is occurring.
If you require any assistance regarding our policy,
please call us on 1800 753 378.